Damaged on Arrival: Refunds or replacements will be given if your order arrives damaged. Claims must be made within 24-48 hours of receipt of package. All packaging should be kept in case the shipping company needs to inspect the package. Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the shipping, including any damage that occurs on the way to Nasa Electronics Corp..
Late Delivery: If your order arrives late due to a shipping company (USPS) delay, you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.
Holiday Delivery: During peak times, deliveries may take one additional day to arrive. This affects the week prior to the following Holidays: Christmas, Valentine's Day, Mother's Day and Father's Day - please keep this in mind when placing your order.
Wrong Addresses: Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.
Substitution Policy: Occasionally substitutions may be necessary to ensure timely delivery of your gift. We make every effort to substitute with an item that is similar to your requested gift choice. Substitutions are made with items of equal or greater value.
We guarantee efficiency and satisfaction here at Nasa Electronics Corp.